Northern Radiators Terms and Conditions

TERMS AND CONDITIONS

Parts ordered to customer's specification cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.
All orders cancelled within 7 working days (commencing the day after receipt of the goods, see returns procedure) will be credited in full. Orders that have been correctly supplied and are cancelled after this period; will be subject to a 25% minimum handling charge.
Any shortfall or damage to goods must be notified as soon as is reasonably possible following receipt of the goods.
All parts being returned for credit must be in a resaleable condition. Items will not be accepted if they appear to have been fitted, if any sealant grease has been applied or if the packaging has been damaged.
We reserve the right to refuse exchange units, which are considered to be in an unserviceable condition.
Surcharges must be paid upon purchase of the unit and will be reimbursed only if and when the unit is accepted by the surcharge department.
No warranty labour claims will be accepted on any faulty goods returned.
All goods remain the property of Northern Radiators until paid for in full and payment has been received in full.

Delivery

We use various Companies to deliver our parts. We always aim to deliver for the next day except Saturday and Sunday. All deliveries require a signature. Please ensure that you can sign for the parcel between 8.30 am to 6.00pm Should we fail to deliver next day we will refund your carriage charge, no quibbles.... none of our competitors offer this.

The standard delivery cost of Ł10.00 is for UK mainland only. Outlying regions,The North of Scotland, Highlands and Islands may be subject to a surcharge and we do not guarantee a next day delivery. We are happy to offer Saturday AM delivery, Before 10am delivery and World Wide delivery. Please call us on 0845 0529435 (local rate) to discuss any delivery questions.

Collection

Unlike our competitors we operate from three locations, Bradford, Huddersfield and Leeds. You are most welcome to call for your order and see our handsome faces (Karl excluded)! Please phone 0845 0529435 (local rate)

Surcharges

Certain items that we carry here at Northern Radiators have been reconditioned. These items will carry an additional 'Surcharge' amount

When we receive your old unit back, the surcharge amount will be refunded to you as soon as the item has been checked by our returns department.

Before returning your old unit please ensure that it is in a reserviceable condition .Norhern Radiators reserves the right not to refund the surcharge if it is found that the unit is unserviceable.

Returns procedure

Before returning any goods please read our Terms and Conditions.

Northern Radiators must be informed in writing of any items that you wish to return for credit or exchange within 7 working days commencing the day after delivery.

All items returned must be accompanied by either the relevant invoice or appropriate proof of purchase, i.e. credit card slip.

Items should be returned to the branch where the items were originally purchased. All items ordered via our web site or national mail order should be returned to: Northern Radiators 3 Dolly Lane Leeds West Yorkshire. The cost of returning items is the responsibility of the customer.

Parts ordered to customer's specification cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.
All orders cancelled within 7 working days (commencing the day after receipt of the goods, see returns procedure) will be credited in full. Orders that have been correctly supplied and are cancelled after this period; will be subject to a 25% minimum handling charge.
Any shortfall or damage to goods must be notified as soon as is reasonably possible following receipt of the goods.
All parts being returned for credit must be in a resaleable condition. Items will not be accepted if they appear to have been fitted, if any sealant grease has been applied or if the packaging has been damaged.
We reserve the right to refuse exchange units, which are considered to be in an unserviceable condition.
Surcharges must be paid upon purchase of the unit and will be reimbursed only if and when the unit is accepted by the surcharge department.
No warranty labour claims will be accepted on any faulty goods returned.

Privacy and Security

We take our customers privacy and security very seriously. When we request your credit card details you will see a gold padlock located on your browsers status bar. When double-clicked a Verisign Secure Digital Certificate displays verifying our credentials and the current encryption status.

To further enhance this security we do not store any customer or credit details on our web server.